Shipping policy

- Free Shipping Offer applies only to orders of $75 or more in Canada, after sales, coupons, discounts, and before taxes.

- Orders qualified for Free Shipping are shipped via Canada Post Expedited Service. Charges apply to Express Service.

- Offer does not apply to the over-sized items such as Mattresses, Changing pads, Playmats, High Chairs, Furniture and any product stated as "over-sized item" on the product's page. Shipping charge applies for different locations. Please see the product’s page.

- Offer does not apply to Northwest Territories, Yukon and Nunavut as well as certain Rural/Remote areas in Canada.

- Offer is subject to change without notice.

- For Zeronto Gift Baskets shipping, please CLICK HERE.

 

SHIPPING RATES (CANADA)

Order $0 - $74.99 .............................$8.95* (Ontario & Quebec) / $11.95* (Rest of the Provinces in Canada)

Order $75 or more ...........................Free*

 

* Exclude over-sized items such as Mattresses, Changing pads, Playmats, High chairs, Furniture and other over-sized items. Shipping charge applies for different locations. Shipping surcharge applies for the remote area.
* These shipping rates does not include Express Service.
* Different charges for certain rural/remote areas in Canada.

 

SHIPPING RATES (UNITED STATES)

Order $0 - $99.99 ......................$9.95*
Order $100 or more .................... Free*

* Exclude Alaska, Hawaii and remote areas. Shipping surcharge applies for these area. Please contact us at info@babyjoy.ca
* Exclude over-sized items such as Mattresses, Changing pads, Playmats, High chairs, Diaper pails, Furniture and other over-sized items. Shipping charge applies for different locations.
* These shipping rates does not include Express Service.
* Any duties to be paid by the receiver. Surcharge may applies depending on the location, product size and size of the order. We will contact you if there is any surcharge.

 

** EXPRESS SERVICE

We offer the option of Express Service where orders are processed on priority basis. Different charges apply to different provinces. You will be contacted if the shipping surcharge applies for the remote area and for over-sized items. The estimated shipping time is on-time guaranteed or your Express shipping money back. If the item(s) that you purchased happened to be out of stock, we will contact you. Order may take up to 24 hours to be processed . However, order placed before 2 PM EST may be shipped out on the same business day. We do not process orders on the weekends or on any public holidays.

 

SHIPPING OF OVER-SIZED ITEMS

The over-sized items are Mattresses, Changing pads, Playmats, High Chairs, Furniture and any product stated as "over-sized item" on the product's page. The over-sized items does not qualify for free shipping. Shipping charge applies for different locations. We can only ship this product to 10 Canadian provinces. Please see the product’s page for the charges. Shipping surcharge applies for the remote area. Over-sized items cannot be shipped to address with P.O.Box.

 

SHIPPING TO REMOTE AREA

There is a shipping surcharge for an order with shipping address located in the remote area in Canada. Once the order has been placed, our Customer Service Representative will contact you.

 

The postal codes included in the remote area are:

Alberta T0A to T0V, T1G, T1M, , T7A to T7V, T8L, T8S to T8X, T9H to T9K

British Columbia V0A to V0G, V0J to V0L, V0N, V0R, V0S, V0T to V0V, V0W

Manitoba R0B, R8A to R9A

New Brunswick E1J, E4A to E9H

Newfoundland and Labrador A0A, AoG, A0K, A0L to A0N, A0P, A1W, A1X

Ontario K0J, P0A to P0G, P0H to P0X, P0Y, P1A to P6C, P7A to P9N

Quebec G0A, G0C to G0Z, G3H, G3L to G4A, G4T, G5X, G7N, G8G, J0M

Saskatchewan S0A to S0P

 

Shipping to Northwest Territories, Yukon and Nunavut

For shipping address located in Northwest Territories, Yukon and Nunavut, kindly contact our customer service at info@babyjoy.ca for the estimated shipping charge.

 

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

It is the responsibility of the customer to enter a correct shipping address. If the parcel is sent back to us due to incorrect or incomplete shipping address, the returned shipping charge of $14.95 + taxes will be applied. Express Service fee will not be refunded. Shipping surcharge applies for the remote area and for over-sized items.

 

UNCLAIMED PARCEL/ REFUSED ACCEPTANCE

For any reason, if the parcel has been unclaimed or refused by the customer and has been shipped back to us, the returned shipping charge of $14.95 + taxes will be applied. Shipping surcharge applies for the remote area and for over-sized items.

 

INTERNATIONAL SHIPPING

We currently only ship to United States (Excluding Alaska, Hawaii and remote areas). Free shipping for United States on order of $100 or more. There is a shipping fee of $9.95 for order under $100. Any duties to be paid by the receiver. Surcharge may applies depending on the location, product size and size of the order. We will contact you if there is any surcharge.

 

For more information, please visit our Shipping & Returns page.