Refund policy

Return & Refund Policy: 

• All returnable merchandise must be returned within 30 days of purchase in unused, original condition and in original packaging.

• Due to hygienic and safety reasons, there are no returns or exchanges on car seats, baby carriers, compression belly wraps, compression leggings, compression tanks, corset (all items from Belly Bandit and Bella Band), mattresses (all sizes), rugs, bottles & any feeding accessories, diapers & training pants, diaper pails & liners, nursing pads, nursing covers, nursing pillows, nursing tanks, nursing bras, any nursing-related items, teethers, pacifiers, undergarments, bath and baby care items (including soaps, shampoos, baby oils, body lotions, hair detangler and hair brushes). Clothing items must not have been worn, altered or washed, and all tags must be attached. Kindly contact our customer service at info@babyjoy.ca in case you are not sure if a product is returnable.

• No returns or exchanges on used or washed items, pre-ordered, assembled, and special order items, as well as personalized and custom-made items such as baby gift baskets. 

• Return Fee: $12.95* + taxes (Ontario & Quebec) / $14.95* + taxes (Rest of the Provinces in Canada). Additional charge for remote area and over-sized item. This fee includes the postage.

• Additional charge applies for returning or exchanging over-sized items that are qualified for returns or exchanges. Kindly contact our customer service at info@babyjoy.ca for more information.

• For any return on bundles or sets, all the items included should be returned in unused, original condition and in original packaging.

• Shipping charge is non-refundable.

• Any services, including custom image design service, are non-refundable.

• An order that is eligible for return/exchange is allowed one return/exchange through Canada Post service.

• BabyJoy.ca is not responsible for any returned items that may have become lost or stolen in shipment.

• Inspection will be done once we received the returned item(s). If the item is in unused, original condition and in original packaging, we issue a refund within 2 to 5 business days. Restocking fees will be applied if the returned item is not in its original condition or not in sellable condition. Restocking fees of up to 50% will be deducted from the refund amount.

• An order cannot be cancelled after it is shipped out. The return charge of $14.95 + tax will be applied when the return is made.

• For any return on International order outside Canada, Customer will need to ship back the items at their own expense.

• Policy is subject to change without prior notice.

For more information, please visit our Shipping & Returns page.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Please note that we are not the manufacturers of the products we sell. If you have a complaint with a product, try calling the manufacturer at the number on the packaging.